Website Terms & Conditions – Little Bee Soap Co.

1. Web Site Access
1.1 You do not need to register to use this website.

2. Use of Website
2.1 You may use this website for personal, non-commercial purposes and in accordance with these terms.
2.2 You may print or download content for personal use, but you may not modify, copy, or reproduce any content without our written permission.

3. Site Uptime
3.1 We take all reasonable steps to ensure the website is operational at all times. Occasionally, technical issues may occur, and we cannot be held liable if the website is unavailable.
3.2 Where possible, we will give advance notice of maintenance, but we are not obliged to do so.

4. Visitor-Provided Material
4.1 Any material you post or send to this website is considered non-confidential and non-proprietary. We may copy, disclose, distribute, or use it as we see fit, except personal information, which is protected under our Privacy Policy.
4.2 You must not post material that:

• Requires consent you do not have;

• Is discriminatory, obscene, defamatory, pornographic, or incites hatred;

• Breaches privacy or confidentiality;

• Contains harmful software (viruses, Trojans, corrupted data).
  4.3 We will cooperate with law enforcement or court orders to disclose identity or details of anyone posting material in breach of these rules.

5. Links To & From Other Websites
5.1 Our website may contain links to third-party websites. Linking does not imply endorsement. You visit external sites at your own risk.
5.2 Parties may link to this website provided:

• They do not imply endorsement without permission;

• They do not misrepresent their relationship with us;

• Their website does not contain offensive or unlawful content.
  5.3 Any breach of these conditions may require you to indemnify us for losses resulting from such linking.

6. Disclaimer
6.1 We take reasonable steps to ensure information on this website is accurate, but we do not guarantee it is complete or up to date.
6.2 All material is provided “as is” without warranties. You use it at your own discretion.

7. Exclusion of Liability
7.1 We are not liable for any loss or damage resulting from use of this website, except for death or personal injury caused by our negligence, which cannot be excluded under UK law.

8. Returns & Refunds
8.1 Our returns policy complies with the Consumer Contracts Regulations (2014). Customers may cancel orders within 14 days of receiving goods.
8.2 Returns are accepted only on unopened and unused soaps, accessories, and gift boxes. Items returned in an unsalable condition may have a reduced refund.
8.3 Original postage costs will be refunded; return postage is the customer’s responsibility. Express delivery costs will not be refunded beyond standard shipping.
8.4 Returns are processed within 5 working days of receipt, with refunds issued via the original payment method.
8.5 Returns must be sent to:
Little Bee Soap Co., 92 Frensham Road, Southsea, PO4 8AG

9. Delivery Queries
9.1 UK delivery times vary by shipping method and are detailed on our UK Delivery page.
9.2 All parcels include delivery confirmation. If your order does not arrive within the stated timeframe, contact us within 14 days of shipment.
9.3 If a courier marks a parcel as delivered but you have not received it, we can provide reference numbers to help liaise with the courier, though liability for the parcel remains with them.

10. Complaints
10.1 Complaints may be submitted to:
Email: littlebeesoapcoltd@gmail.com
Phone: 07949 233631
Address: 92 Frensham Road, Southsea, PO4 8AG

11. Law & Jurisdiction
11.1 These terms are governed by English law, and disputes fall under the exclusive jurisdiction of the courts of England and Wales.

12. Our Details

Our Business Name: Little Bee Soap Co.

Our Company Registration Number: 14329773

Our Company Address: 92 Frensham Road, Southsea, PO4 8AG

Phone: 07949 233631

Email: littlebeesoapltd@gmail.com